Driver CPC Courses

Customer Service - many drivers today will be in regular contact with clients of their company and the general public. It is important that they are aware of the company image they portray and have the techniques available to them to deal with people in a professional manner.

• Promoting the company image and how it is portrayed
• Developing effective communication skills – verbal, physical, attitude, body language and demeanour
• Creating the right impression
• Conflict management – techniques to deal with and to help avoid conflict
• Stress management and mitigation strategies
• The law and its effect on customer service
• Awareness of Disability Discrimination Act (DDA) legislation and assisting vulnerable passengers

Eco Driving - designed to increase a driver’s awareness of the benefits of an Eco driving style.  This course develops techniques which are aimed at reducing both overall fuel consumption and carbon based emissions. It will encourage a driver to think about increasing their safety margins, provide awareness of speed limits and encourage a more pro-active approach behind the wheel, as well as providing a practical update on compliance and the Highway Code.

• What is Eco driving?
• Statistics surrounding fuel use
• Eco driving techniques
• Reducing the wear and tear on your vehicle
• Correct loading and fuel savings
• Economical manoeuvring

Good Samaritan - a selection of interactive scenarios and exercises which will take the delegate through a learning experience designed to provoke discussion and reflection relating to their First Aid skills and safe procedures which will need to be applied when first at the scene of an accident.

• Actions a driver should take when first at a scene of an accident
• Basic First Aid and life support techniques
• DRABC
• Incident management and the law
• Practical demonstration of incident management
• Group activity to practice the above
• Collision scenarios and how to reduce risk

Mobile Phone - designed to give drivers a better understanding of the risks involved with using electronic equipment including mobile phones and satellite navigation equipment while behind the wheel. Subjects also covered include the law relating to phones and the management of distractions behind the wheel.

• Concentration levels
• The laws surrounding mobile phone use
• Hands free versus hands held
• Making safe and legal calls
• The affect of mobiles on stopping distances
• Use of satellite navigation equipment
• Collision avoidance and driving plans

Vehicle Checks and Effective Loading - a selection of interactive scenarios and exercises take the delegates through a voyage of discovery designed to provoke discussion, reflection and ultimately give a positive learning experience throughout the course. This will be in relation to the drivers vehicle checks responsibilities and safe loading techniques both for LGV and PCV drivers.

• Daily vehicle checks
• A drivers vehicle check responsibilities and the law
• Safe loading and unloading including vehicle stability
• Penalties and the law with regards loads
• LGV – roping and sheeting and carrying awkward shaped loads
• PCV – Passenger embarkation and dis-embarkation
• Safe towing and the law
• Safe hitching and un hitching

Safe Culture - is specifically beneficial for low risk drivers or as a foundation course for further practical (on-road) training.  A selection of videos and exercises take the delegates through a host of scenarios designed to provoke discussion, reflection and ultimately provide a positive learning experience throughout the course.

• Company fleet safety policy or procedures
• Driver attitude – what prevents us from being a good driver?
• Key driving skills - visual perception, hazard perception & knowledge perception
• Appreciation of key risk areas, including;
• Speed use
• Mobile phone use
• Following distance
• Fatigue
• Driver hours and tachographs
• Reversing and manoeuvring
• Seatbelts
• Driver vehicle checks and use of new technology
• Self analysis and greater appreciation of the risks
• Dealing with other road users

Speed Workshop - is designed for all drivers regardless of their experience. A selection of videos and exercises take the delegates through a journey designed to provoke discussion, reflection and ultimately a positive learning experience relating to speed use and speed limit observance.

• Lottery of driving and the chance of being involved in a collision
• Where drivers speed
• Why drivers speed
• Speed limits and how to identify them
• Speed enforcement measures
• Key driving skills - visual perception, hazard perception & knowledge perception
• New technology to help with safety
• Self analysis and greater appreciation of the risks
• Dealing with other road users
• Collision scenarios and how to reduce risk

Tachograph, Drivers Hours - designed to give drivers a better understanding of the different types of tachograph and how to use them correctly. The course also updates drivers on the new digital tachograph now in widespread use.

• Working time regulations and drivers hours
• The tachograph and how to use
• Manual entries – When and how to use
• Chart retention and returns
• Downloading data from the digital tachograph
• Swapping between analogue and digital

Good Samaritan - a selection of interactive scenarios and exercises which will take the delegate through a learning experience designed to provoke discussion and reflection relating to their First Aid skills and safe procedures which will need to be applied when first at the scene of an accident.

• Actions a driver should take when first at a scene of an accident
• Basic First Aid and life support techniques
• DRABC
• Incident management and the law
• Practical demonstration of incident management
• Group activity to practice the above
• Collision scenarios and how to reduce risk

Urban Workshop - designed for all drivers regardless of their experience. Many drivers spend their time in high risk urban areas and new legislation is being introduced all the time. This course will develop the delegates driving skills in relation to working in an urban area and will include relevant current legislation, dealing with vulnerable road users and defensive driving techniques for the urban environment.

• Maintaining safety and load security
• Reducing the risk of accidents in the urban environment
• Techniques to reduce risk with regards – stress, time pressures, blind spots and deliveries
• Reducing the risk of Penalty Charge Notices (PCN’s)
• Improving security and theft prevention measures
• Low Emission Zones (LEZ) and the new euro 5 and 6 emissions
• Sharing the road with vulnerable road users and awareness of their needs
• Congestion charging and  control zones