We understand that excellence in Customer Care is a vital and indeed, an essential part of delivering a first class training service.

Combining administration, logistics and relationship management skills, and supported by AA DriveTech's own bespoke booking system, our team of dedicated professionals work hard to ensure that each customer engagement exceeds expectations.

The team works closely with each individual trainer to ensure that they are fully briefed so that there are "no surprises" on the day and specific customer requirements can be built in.

Typically, the customer care team adopt a structured approach to each customer which will:

• Establish customer requirements
• Hand-over customer formally to customer care
• Develop communication documentation
• Manage customer delegate information
• Contact each driver and advise on trainer availability in the selected region
• Confirm booking and issue joining instructions
• Send out after-training letter

Finally, each month the customer receives a report detailing completed courses. Each driver receives a certificate and, where relevant, a formal report on their individual needs.